Our Service

Service Concept


Ellsen Group has established 8 service networks including more than 60 after-sales service engineers for the overseas markets. They all unified management and deployment by the specialized agencies-Customer service center, and establish detailed customer files. The electrical and mechanical after service engineer`s technical level and skill are fully qualified for the installation, adjustment, commissioning, training and advice of the user`s operators and provide free technical advisory service, etc.

1. Installation and commissioning and the acceptance

We send after-service engineers to help installation, commissioning of the equipment.
Returning visit for each set of equipment after installation by the specialized department.

2. Technical material, warranty and technical service

We offer customer training for the operator and maintenance worker.
We provide free technical advice services.
We supply lifelong service for the equipment.

3. Spare parts service

We offer the original, authentic, quality spare parts for the equipment maintenance.

4.Our service is available at 7*24hours every week.